ƱTCG Subscriptions and Billing FAQs

Subscription Tiers

What subscriptions levels are available for ƱTCG?
ƱTCG Subscriptions come in three levels:
  • Free plans for both individuals and development teams that include unlimited public repos.
  • ƱTCG Pro Subscriptions for individuals with unlimited private repos, unlimited public repos, no rate limiting on pull requests and premium support starting at $5/month with an annual subscription.
  • ƱTCG Team Subscriptions for development teams with unlimited private repos and unlimited public repos starting at $25 per month for the first 5 users and $7 per month for each user thereafter with an Annual subscription. The Team plan offers advanced collaboration and management tools, including organization and team management with role-based access controls.
What are the differences between Free, Pro and Team Subscriptions?
Pro and Team subscriptions feature additional features, support, consumption levels and more. You can compare programs at the ƱTCG Pricing Page.
How many seats do I need for my organization if I select a Team plan?

Your organization's number of paid seats must equal the number of organization members. If you're not using all of your organization's paid seats, you can downgrade to pay for fewer seats. Organization owners and members each fill a seat. If you've sent a pending invitation to a prospective organization member, the invitation will fill a seat.
What are the rate limits for free subscriptions?
Anonymous and Free subscriptions are subject to rate limits on container image pull requests. You can get more information at the page.
We have a number of agents, users, and seats and it's difficult to track and manage the accounts. Can we get our organization IP addresses enabled for access instead?
We offer IP exclusions to allow for large organizations to use ƱTCG platform services in diverse environments (developer laptops, CI systems, production systems, etc). Contact ƱTCG Large Account sales for details and a price quote.
What is a ƱTCG ID? How do I get one?
A ƱTCG ID is the core of a ƱTCG subscription. You can get one for free at .
I want to buy a large number of ƱTCG Team Subscription seats. How do I do this?
Contact the .
How do I access support? Do I have any extra benefits?
ƱTCG Pro and Team subscribers have access to dedicated priority email support. All ƱTCG subscribers (free and paid) have access to the ƱTCG forums and Slack channels for community support.
Do collaborator limits differ between the Free and Pro plans?

The Free plan includes unlimited collaborators for public repositories and 0 collaborators for private repositories. Pro includes unlimited collaborators for public repositories and 1 unique collaborator for private repositories. Note that a collaborator on a private repository within a Pro plan can only be used with a service account. For details on the differences between plans, see /pricing.
Where can I renew my ƱTCG Enterprise subscription?
The former ƱTCG Enterprise product is now Mirantis Enterprise Platform. You can contact Mirantis for more information by .
Does ƱTCG offer academic pricing?
Contact the ƱTCG Sales Team.
Can ƱTCG Hub be used for free for open source projects?
ƱTCG is a proud open source software company, and provides qualifying OSS software projects with access to ƱTCG Hub with unlimited public repositories unlimited consumption of OSS project container images and unlimited collaborators at no cost. For questions about open source projects and pricing please visit the Open Source Community Application.

Billing Questions

How can I get an invoice to purchase a ƱTCG Team subscription?
Accounts with more than 500 seats can contact the ƱTCG Large Account team for a proposal and invoice. For less than 500 seats, purchasing via credit card is the only option.
How do I get a receipt for my subscription?
Customers receive a subscription confirmation with a link to their billing plan page (). From here you can navigate to the billing history page () to download invoices.
Can I subscribe with a purchase order?
Accounts with more than 500 seats can contact the ƱTCG Large Account team to subscribe with a purchase order. Subscriptions with fewer than 500 seats are purchased with a credit card.
I have more questions regarding the new pricing, who can I reach out to?

If you have any questions that are not covered in the FAQ, please reach out and a member of the ƱTCG team will get back to you.
How does ƱTCG Team Subscription pricing work?
Team starts at $25 per month for the first 5 users and $7 per month for each user thereafter with an annual subscription discount.

Renewals, Expansion and Account Changes

Do I need to do anything at the end of my subscription term?
No. All monthly and annual subscriptions are automatically renewed at the end of the term using the original form of payment.
What happens if I pay for an annual subscription and add more users later?
Upon purchase of the additional seats you are charged a prorated fee for the month. Then you are billed on a monthly cycle at the monthly cost of $9 for the additional seats.
How do I upgrade to a Pro plan from a legacy individual plan?

Upgrading your legacy plan to a Pro plan offers you unlimited public repos, unlimited private repos, and unlimited collaborators. For information on how to upgrade to a Pro plan from a legacy plan, see the .
How do I upgrade to a Team plan from a legacy organization plan?

Upgrading your legacy plan to a Team plan offers you unlimited private repos, unlimited teams, and 3 parallel builds. For information on how to upgrade to a Team plan from a legacy (per-repository) plan, see the .
How do downgrades from a Pro or Team plan work?

When you downgrade your Pro or Team plan, changes are applied at the end of your billing cycle. For example, if you are currently on a Team plan which is billed on the 8th of every month and you choose to downgrade to a Free Team plan on the 15th, your Team plan will be active until 7th of the following month. You will be transferred to a Free Team plan on the 8th of the following month. Please refer to the next two questions below for instructions on how to downgrade your account.
How do I downgrade from a Team plan to a Free Team plan?

Before you downgrade to a Free plan, ensure that your organization details are updated to reflect features available in the Free plan. For example, you may need to reduce the number of team members and convert any private repositories to public repositories. For information on what’s included in the Free plan, see .
How do I downgrade from Pro to a Free plan?

Before you downgrade to a Free plan, ensure that your account organization details are updated to reflect features available in the Free plan. For example, you may need to convert any private repositories to public repositories. For information on what’s included in the Free plan, see .
How do I add a member to a team in my organization?

For information on how to add a member to a team, see .

Legacy Repository Account Questions

How will the new pricing plan impact existing ƱTCG Hub customers?
Legacy individual and organizational repository customers have until their January 2021 billing cycle to switch to the new pricing plans.
To view the status of your individual repository plan, .
To view the status of your organizational repository plan, .
What is the difference between the legacy repository plans and the newly announced plans?
The legacy plans were based on a private repository/parallel autobuild pricing model. The new Pro and Team plans are now based on a per-seat pricing model and include new features and consumption levels. Both Pro and Team offer unlimited private repos. The Free plan offers unlimited public repositories at no cost per month. You can see and compare the features in Free, Pro and Team subscriptions at the ƱTCG Pricing Page.
If I am an existing paid ƱTCG Hub customer, when do I need to change my plan?

If you are an existing ƱTCG subscriber you have until your January 2021 billing date to move to the new pricing plans mentioned above. You can convert to either a Monthly plan or an Annual plan.
How do I view my paid plans that need to be converted to new plans in January?
To view the status of your individual repository plan, .
To view the status of your organizational repository plan, .
Will my price per month increase or decrease?

Depending on your configuration you may find it more economical to move to one of the new pricing plans available. For Teams, the key factor affecting a price increase or decrease is the total number of seats you need to support your organization. To optimize your subscription, review our discounted annual plan options, and remove any inactive org members listed in your organization.
Again, you can review your plans here:
To view the status of your individual repository plan, .
To view the status of your organizational repository plan, .
If I am an existing subscriber but I don’t do anything by my January billing date, what will happen?
If no action is taken by the date, ƱTCG will automatically upgrade you to an equivalent plan at the time of your monthly renewal date in the month of January 2021.
If you have an individual repository plan, with no contributors you will be converted to a monthly Pro plan.
If you have an organizational repository plan, you will be converted to a new per-seat monthly Team plan, with the current number of members in the organization.
When will my legacy ƱTCG plan convert to a new ƱTCG Pro or Team Subscription?
When your legacy individual or organizational repository plan comes up for renewal in January 2021, your plan will be converted to the closest equivalent plan on the date of renewal. So if your plan renews on January 15th, your plan will convert on that date. All plans will be converted by January 31st, 2021.


To view the status of your individual repository plan, .

To view the status of your organizational repository plan, .

What new features will I get in my seat-based subscription once I move from a legacy repository-based ƱTCG subscription?
ƱTCG Pro and ƱTCG Team subscriptions have a number of new features not available to repository-based accounts. Key new ƱTCG platform features you will receive once your subscription migrates include:


More details are available at the ƱTCG Pricing Page

  • Unlimited private and public repositories
  • Unlimited authenticated image pulls
  • 3 Parallel auto-builds
  • Role-based access controls
  • Support for an unlimited number of teams
  • Unlimited Hub image vulnerability scans
  • Higher scan limits in ƱTCG Desktop
  • Audit Logs
  • Slack notifications
  • Premium customer support for ƱTCG Desktop
How do I know what new features are in planning for my ƱTCG Pro or ƱTCG Team subscription?
ƱTCG maintains a so subscribers can see what new features are in development, as well as request new capabilities. New premium features will be available to you automatically as part of your migrated ƱTCG subscription.

Users and Agents

I want to run an automated agent that makes container requests on behalf of my organization. Which license do I need?
Automated agents or service accounts that make container image requests of ƱTCG Hub must be licensed under a ƱTCG Team subscription.
What is a concurrent build?
Concurrent builds refer to the number of builds executing in parallel when using the ƱTCG Hub Autobuild service, where you configure Hub to watch a github repo and rebuild images when changes are made.

ISV Programs and Software Distribution

How can I ensure my customers can pull my software images without hitting rate limits?
ƱTCG offers a number of programs for ISVs so their images can be pulled by developers without encountering rate limits. Contact for more information
How can I use ƱTCG Hub as a private repository to distribute software to my customers?
ISVs can use ƱTCG Hub to deliver images to their customers through a private repository as well. Accounts are seat-based, and allow a software vendor to restrict access to customers or other verified developers, while ensuring they can consume images without encountering rate limits. Contact for more information.
How do I become a verified publisher?
Fill out the Partner Application Form for more information and to start the process.
I have more questions regarding the new pricing, who can I reach out to?

If you have any questions that are not covered in the FAQ, please reach out and a member of the ƱTCG team will get back to you.

Resource Consumption Updates FAQ

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